We are happy to help you make an exchange as long as the item is in unused condition and its original packaging is intact. *If you are outside of the US, please refer to our international policy.
If you would like to exchange a defective item, please submit a warranty claim.
Most standard shipments are sent through China post / YanWen , but are handed off to your local mail carrier once it arrives in the destination country.
Orders typically take 7-25 business days to reach international destinations, but can sometimes take as long as 4-6 weeks for some destinations. It ultimately depends on where you live and what you've ordered... we wish we could give better specifics than that, but due to the complexities of international shipping we cannot. Orders can require up to 2 day to process.
Expedited International Shipping
We only offer an expedited service option to select international markets due to the complexities and cost of international duties associated with expedited shipping.Please contact us if you need expedited international shipping.
VAT & Duties
Some countries apply duties or VAT on shipments received from China. You are responsible for any such extra taxes or fees your government applies to get the package delivered. SinceTop will do the best we can to provide the best international shipping experience possible, but much of the process is out of our control, and is in the control of your countries' officials and mail systems.
For easier delivery, consider ordering from your country.
Where We Ship
We Ship Worldwide
We do not ship by default to the following countries, due to excessive government regulations and high rates of fraud (if you would like to receive a shipment in these countries, please contact [email protected]):
We cannot ship to the following countries, due to import/export regulations:
Places We've Have a Hard Time Shipping To:
Military Bases and APOs: If you are an active service member stationed at an APO we will try our very best to get your order to you, however, we are sometimes unable to support shipping to your location. If this ends up being the case we will offer you a full refund.
Places We've Never Shipped To (but really want to):
Congo - Kinshasa
Central African Republic
British Indian Ocean Territory
St. Pierre & Miquelon
São Tomé & Príncipe
St. Vincent & Grenadines
British Virgin Islands
Track a Package
You will receive an e-mail containing your tracking number as soon as the shipping label is printed. You can track your package from here.
This tracking information may take up to 12 hours to be available.
Lost your tracking link?
You can view all past orders and see the status and tracking of your shipment by logging into your account
Issues With Tracking Info
We are happy to help, but unfortunately we only have access to the same tracking information that you have. We ask that you please try to resolve any issue with the carrier directly. If all else fails, please contact our support team directly for assistance at [email protected]
SinceTop will not be responsible for any items damaged or lost during transit.
Any claims should be filed with the respective carrier.
If all else fails, please contact our support team directly for assistance at [email protected]